Privacy & Policy

PRIVACY POLICY

Effective Date: 10. 07.2026
Last Updated: 10. 07.2026

1. Introduction

The Indian Institute of Aesthetic Medicine, referred to in this Privacy Policy as “IIAM,” “we,” “us,” or “our,” respects the privacy of visitors, prospective applicants, participants, faculty members and other individuals who interact with us.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you:

• visit cosmetologycourses.in;
• submit a course or admissions enquiry;
• contact us by telephone, email, WhatsApp or another communication channel;
• apply for or enrol in an IIAM programme;
• make a payment;
• attend an online or in-person programme; or
• otherwise interact with IIAM.

By submitting information to IIAM, you acknowledge that you have read this Privacy Policy. Where consent is required, we will seek it through an appropriate affirmative action.

2. Who Is Responsible for Your Information?

The website and IIAM programmes are operated by:

Legal Name: Indian Institute of Aesthetic Medicine – IIAM
Trading Name: Indian Institute of Aesthetic Medicine – IIAM
Website: cosmetologycourses.in
Email: [email protected]
Telephone and WhatsApp: +91 97676 40366
Address: Ground Floor, Cypress Towers, Udaybaug, Pune – 411001 Maharashtra, India

The above legal person or entity determines why and how personal information is processed for the purposes described in this Policy.

3. Scope of This Policy

This Policy applies to personal information collected through:

• the IIAM website;
• website enquiry and application forms;
• email, telephone and WhatsApp communication;
• course registration and admissions processes;
• online meetings, webinars or learning platforms;
• in-person counselling, classes or workshops;
• feedback and testimonial submissions;
• payment and billing processes; and
• website analytics and cookies, where enabled.

Third-party websites, payment gateways, social-media platforms and communication services may have their own privacy policies. Their independent processing practices are not governed by this Policy.

4. Information We May Collect

Depending on how you interact with IIAM, we may collect the following information.

1. Contact information

• full name;
• telephone number;
• WhatsApp number;
• email address;
• city, state and country;
• postal or correspondence address.

1. Professional and academic information

• medical qualification;
• specialty or professional background;
• medical council registration details;
• year of qualification or experience;
• present occupation or practice details;
• curriculum vitae, certificates or supporting documents;
• preferred programme or clinical area of interest.

This information helps us assess eligibility and provide relevant course guidance to dermatologists and qualified doctors.

1. Enquiry and communication information

• the programme about which you enquire;
• questions submitted through forms;
• email, telephone or WhatsApp correspondence;
• counselling notes;
• communication preferences;
• feedback, complaints or support requests.

1. Admissions and enrolment information

Where you apply for or join a programme, we may collect:

• application information;
• qualification and registration documents;
• identity-verification information where reasonably required;
• selected programme and batch;
• attendance and assessment information;
• academic submissions;
• certificate and completion records;
• requests for transfer, deferment or cancellation.

1. Payment and billing information

We may collect:

• billing name and address;
• amount paid;
• payment date and transaction reference;
• invoice and tax-related details;
• refund or cancellation information.

If an online payment gateway is used, card, banking or UPI credentials may be processed directly by that provider. IIAM should not receive or store complete card credentials unless specifically required and lawfully implemented.

1. Technical and website information

When you use our website, we or our service providers may collect:

• IP address;
• browser and device type;
• operating system;
• pages visited;
• date and time of access;
• referring page;
• approximate location derived from technical data;
• cookie identifiers;
• form-submission and button-click information.

1. Photographs, recordings and testimonials

We may collect photographs, video recordings, audio recordings, written feedback or testimonials only for clearly stated academic, administrative or promotional purposes.

Identifiable photographs, testimonials or recordings intended for public promotional use should be subject to separate and specific consent.

1. Information you voluntarily provide

You may voluntarily include additional information in a message or application. Please provide only information relevant to your enquiry or enrolment.

5. Please Do Not Submit Patient Information

The IIAM website and general enquiry channels are not intended for the submission of patient records.

Please do not send:

• identifiable patient photographs;
• patient names or contact details;
• medical records;
• prescriptions;
• investigation reports; or
• confidential case information

unless IIAM has specifically requested the information through an approved academic process and the information is lawfully shared, appropriately anonymised, and supported by any required consent.

IIAM may delete unsolicited patient-identifiable information received through general website forms, email or WhatsApp.

6. How We Collect Information

We may collect information:

• directly from you when you complete a form;
• when you contact us by email, phone or WhatsApp;
• when you apply, enrol or attend a programme;
• when you submit documents or make a payment;
• automatically through website technology and cookies;
• from a person authorised by you;
• from payment, hosting, learning or communication service providers; or
• from publicly available professional sources where verification is reasonably necessary.

7. Why We Use Your Information

IIAM may use personal information for the following purposes:

Course and admissions guidance

• responding to enquiries;
• understanding your qualification and area of interest;
• explaining course suitability, eligibility and format;
• arranging counselling or follow-up communication.

Application and enrolment

• reviewing eligibility;
• verifying professional or academic documents;
• processing applications;
• confirming admission and batch details;
• maintaining learner records.

Course delivery and administration

• communicating schedules and academic information;
• arranging online or in-person sessions;
• recording attendance and assessments;
• providing learning access;
• issuing and verifying certificates;
• addressing participant queries.

Payments and accounts

• processing and confirming payments;
• issuing receipts and invoices;
• administering refunds where applicable;
• maintaining accounting and tax records;
• preventing payment fraud or misuse.

Communication

• sending essential admissions, payment, schedule or programme messages;
• responding to questions and complaints;
• communicating changes to a programme or service.

Website operation and improvement

• maintaining website functionality and security;
• analysing website use;
• diagnosing technical problems;
• improving forms, content and user experience;
• measuring enquiries and campaign effectiveness where analytics are enabled.

Legal and protective purposes

• complying with applicable legal, regulatory, accounting or tax obligations;
• establishing or defending legal claims;
• protecting IIAM, its faculty, participants, patients, models or service providers;
• investigating fraud, misuse, security incidents or violations of terms.

Marketing, where separately permitted

With your choice or consent, we may send information about:

• upcoming IIAM programmes;
• Fellowship admissions;
• focused clinical workshops;
• academic updates;
• webinars or institute announcements.

You may withdraw from optional promotional communication at any time.

8. Basis for Processing

IIAM processes personal information:

• with your consent;
• to take steps requested by you before admission or enrolment;
• to administer a programme or service you have requested;
• to comply with applicable law;
• to protect individuals, systems or legal rights; or
• where processing is otherwise permitted under applicable law.

We aim to collect only information that is reasonably necessary for the stated purpose.

Withdrawing optional consent will not affect processing already lawfully undertaken. Certain information may still need to be retained or used where required for contractual, academic, accounting, legal or certificate-verification purposes.

9. Course Communications and Marketing Communications

Messages necessary to process an enquiry, application, payment or enrolment are considered operational communications.

These may include:

• responses to your enquiry;
• admission guidance;
• document requests;
• payment confirmation;
• schedule and venue information;
• programme updates;
• certificate or completion communication.

Optional promotional messages are based on a separate choice. Refusing marketing communication will not prevent you from making an enquiry or applying for a course.

To stop promotional communication, you may:

• use an unsubscribe option where provided;
• reply “STOP” to an appropriate WhatsApp or SMS message; or
• email [email protected].

10. Cookies and Similar Technologies

The IIAM website may use cookies or similar technologies.

Essential cookies

These support functions such as:

• website security;
• form operation;
• session management;
• accessibility;
• remembering necessary settings.

Analytics cookies

Where enabled, analytics tools may help us understand:

• visitor numbers;
• pages viewed;
• navigation patterns;
• device types;
• form and button interactions.

Functionality cookies

These may support embedded maps, videos, chat, language settings or other website features.

Advertising or campaign cookies

These may be used only where IIAM implements advertising or remarketing tools.

You may also control cookies through your browser settings, although disabling essential cookies may affect website functionality.

11. When We May Share Information

IIAM does not sell or rent personal information.

We may share limited information with the following recipients where reasonably necessary:

Service providers

These may include providers of:

• website hosting and maintenance;
• form and email delivery;
• cloud storage;
• customer or enquiry management systems;
• online learning or video conferencing;
• payment processing;
• accounting;
• analytics;
• messaging and communication;
• cyber-security and technical support.

Service providers may receive only the information required for their function and may process it subject to appropriate obligations.

Faculty and authorised personnel

Information may be shared internally with faculty, admissions personnel, accounts staff or authorised representatives who require it for course administration or learner support.

Professional advisers

Information may be disclosed to accountants, auditors, lawyers or consultants where reasonably required.

Legal or regulatory authorities

We may disclose information where required by law, court order, government authority or lawful investigation.

Organisational change

If the institute or its operations are reorganised, transferred or succeeded by another lawful entity, relevant information may be transferred subject to appropriate safeguards and notice where required.

12. Third-Party Platforms

Communication or services may be provided through platforms such as:

• WhatsApp;
• email providers;
• Google Maps;
• video-conferencing services;
• learning-management systems;
• payment gateways;
• analytics services;
• social-media platforms.

When you choose to use such a service, the provider may independently collect technical or account information under its own terms and privacy policy.

Information sent through WhatsApp or another third-party platform should be limited to what is necessary for the enquiry.

13. Processing Outside India

Some technology or communication providers may store or process information on systems located outside India.

Where this occurs, IIAM will seek to use established providers and take reasonable steps to ensure that information is handled consistently with contractual requirements and applicable Indian law, including any restrictions that may apply to cross-border processing.

14. How Long We Retain Information

IIAM retains personal information only for as long as reasonably required for the purpose for which it was collected, or as required for legal, academic, accounting or dispute-resolution purposes.

Indicative retention practices may include:

• general enquiries: normally up to 24 months after the last meaningful communication;
• optional marketing records: until consent is withdrawn or the record is no longer reasonably useful;
• unsuccessful or incomplete applications: normally up to 24 months, unless a longer period is justified;
• enrolled participant records: for the course period and thereafter as required for academic administration, certification, legal compliance and dispute handling;
• financial and tax records: for the period required under applicable accounting and tax law;
• certificate-verification information: minimum information such as participant name, programme, completion date and certificate number may be retained for long-term verification;
• website technical logs: for a limited period appropriate to security, diagnostics and analytics.

Information may be anonymised and retained in a form that no longer identifies an individual.

15. Security

IIAM will take reasonable administrative, technical and organisational measures appropriate to the nature of the information processed. These may include:

• restricted access;
• password protection;
• secure website connections;
• access controls;
• system updates;
• backups;
• staff confidentiality expectations;
• secure disposal;
• vendor review;
• incident-response procedures.

No method of electronic transmission or storage is completely risk-free. We therefore cannot guarantee absolute security, but we will take reasonable steps to reduce foreseeable risks.

If a personal-data breach occurs, IIAM will investigate it and take any notification or remedial steps required under applicable law.

16. Your Choices and Rights

Subject to applicable law and reasonable verification of identity, you may request to:

• know whether IIAM holds personal information about you;
• obtain a summary of information being processed;
• correct inaccurate or incomplete information;
• update your contact or professional details;
• withdraw consent for optional processing;
• stop promotional communication;
• request deletion of information no longer required;
• raise a grievance regarding the handling of your information.

A deletion request may not require IIAM to erase information that must reasonably be retained for:

• legal or regulatory compliance;
• accounting or tax requirements;
• certificate verification;
• fraud prevention;
• dispute resolution;
• establishment or defence of legal claims; or
• completion of an existing contractual or academic obligation.

Requests may be sent to the privacy contact identified below. We may ask for information necessary to verify your identity and locate the relevant record.

17. Children’s Privacy

IIAM programmes and the website’s admissions services are intended for dermatologists, qualified doctors and other eligible adult professionals.

The website is not directed at individuals below 18 years of age, and IIAM does not knowingly seek to collect personal information from children through its course-enquiry or application forms.

If we learn that information relating to a child has been submitted without appropriate authority, we may delete it.

18. Photographs, Recordings and Testimonials

Participation in an IIAM programme does not automatically constitute consent for unlimited promotional use of a participant’s image, voice or testimonial.

Where identifiable material is intended for public promotional use, IIAM should obtain a separate consent explaining:

• the material to be used;
• the intended purpose;
• the channels on which it may appear;
• whether the participant’s name, qualification or city will be displayed; and
• how consent may be withdrawn for future use.

Withdrawal may not always remove material already lawfully printed or published before the withdrawal was received, but IIAM will consider reasonable prospective removal requests.

Patient or model imagery is governed by separate, appropriate consent and confidentiality procedures.

19. External Links

The IIAM website may contain links to third-party websites or services.

IIAM is not responsible for the privacy practices, content or security of an independently operated third-party website. Visitors should review the privacy policy of the relevant third party before submitting information.

20. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• changes in law;
• changes in our programmes or processes;
• new website tools;
• changes in service providers;
• security or operational improvements.

The updated version will display a revised “Last Updated” date. Material changes may also be communicated through the website, email or another appropriate channel.

21. Privacy and Grievance Contact

For privacy questions, correction or deletion requests, withdrawal of optional consent, or complaints regarding personal information, contact:

Privacy / Grievance Contact: Dr. L.K. Desai
Email: [email protected]
Telephone: +91 97676 40366
Address: Ground Floor, Cypress Towers, Udaybaug, Pune – 411001, Maharashtra, India

Please write “Privacy Request” in the email subject and provide sufficient information to identify the relevant enquiry, application or enrolment record.

IIAM will review and respond within a reasonable period. Where applicable law provides an additional regulatory remedy, an individual may approach the competent authority after first using IIAM’s grievance process.